Faster Incident Resolution
Fewer Tickets
Auto-Remediation
Uptime
A global organization managed thousands of critical services across hybrid environments. Their IT teams faced overwhelming incident volumes, slow triage, inefficient routing, limited cross-system visibility, and escalation overload. Manual incident handling delayed resolution, increased operational costs, and threatened uptime.
Artelligence deployed the AI Production Support Agent, automating the full incident lifecycle. Key features included: automated ticket intake & alert deduplication, intelligent routing based on skills, severity, and workload, AI-driven root-cause analysis using logs and system dependencies, self-healing workflows for repetitive issues (restart services, scale pods, rotate keys, clear queues), continuous learning, and policy-based control. The system became the backbone of proactive, autonomous support operations.
The results were transformative: 82% reduction in MTTR, 55% reduction in ticket volume, 70% of repetitive issues auto-remediated, 99.8% uptime achieved, 35% reduction in operational costs, and higher productivity for L2/L3 teams.
